CEM REPORT, AVIATION | Dana Air has announced the processing of refunds for passengers whose flights were impacted by a recent suspension of its operations.
This news comes after a temporary suspension of Dana Air’s operations by the Nigerian Civil Aviation Authority (NCAA). The suspension was prompted by a runway incursion incident involving one of the airline’s aircraft.
Passengers to Receive Refunds for Cancelled Flights
Dana Air, in a statement released Wednesday on their official X account (formerly known as Twitter), acknowledged the disruption caused by the suspension and assured passengers of receiving refunds for affected flights.
“We understand that you may have concerns regarding your bookings and travel plans.
“We assure you that we are processing refunds for affected flights over the next month,” the post reads.
According to the statement, to expedite the refund process, passengers with cancelled flights are encouraged to submit their booking details (PNR) and bank account information via email to contact@flydanaair.com.
Background
The NCAA, the regulatory body for civil aviation in Nigeria, imposed the suspension to conduct a thorough safety and financial audit of Dana Air. This move comes amidst heightened concerns about safety standards within the Nigerian aviation industry.
The recent incident highlights the importance of prioritizing safety in the Nigerian Aviation industry. Data from the Bureau of Transportation Statistics (BTS) reveals that in 2022, there were 10 reported incidents involving runway incursions in Nigeria, underlining the need for continued vigilance.
Related: Dana Air’s Operations Grounded by NCAA Amidst Safety Concerns
Dana Air Pledges Cooperation with Authorities
Dana Air, in the same statement, emphasized its commitment to working with the NCAA to address any concerns and ensure a swift resolution to the suspension.
“We are fully cooperating with aviation authorities to address any concerns and ensure that the matter concerning the suspension of our operating license is swiftly resolved,” the statement continued.
If You Ask Me
The airline’s prompt action in announcing refunds and its commitment to cooperation with the NCAA are positive steps. Passengers impacted by the suspension will likely appreciate the initiative to facilitate a smooth refund process.
While the news of refunds brings some relief to stranded passengers, some questions remain unanswered. The exact timeline for the completion of the safety and financial audit, and the potential timeframe for the resumption of Dana Air’s operations are yet to be communicated.
This incident serves as a reminder for passengers to be aware of their rights and airline policies in case of flight cancellations or disruptions. Passengers are entitled to refunds or rebooking options under specific circumstances outlined by regulations from the NCAA.
We will continue to follow this story and provide updates as they become available.
