CEM REPORT | With the economy of Nigeria dwindling and small and medium enterprises battling o stay afloat, coupled with rising unemployment and underemployment we at Continental Economy Magazine have researched employment opportunities for your consideration and application.
Lenovo: Service Delivery Manager
Lenovo is a fast growing worldwide personal computer (PC) vendor. A leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world.
Job Description/Summary:
- The Service Delivery Manager will have end-to-end responsibility for all Commercial and Consumer segment Service Delivery in Nigeria. The Service Delivery Manager acts as the focal point for Commercial and Consumer Services.
- You will report to our Service Delivery Leader for META supporting customers in Nigeria. You will participate in weekly collaborative planning calls and meetings.
Job Responsibilities:
- End-to-end responsibility for service delivery to our Commercial and Consumer segment customers via the network of Service providers (AWSP and CCI).
- Managing KPI’s and Operational performance of the service provider network that provides a repair service on behalf of Lenovo.
- Initiating and driving projects and initiatives focused enhancing on Customer experience, partner experience cost saving and operational excellence.
- Participating in META and EMEA wide regional projects.
- Working across the META Service organization to identify and drive improvements in the Nigeria market.
- Working with the Tech Support team for resolving tech issues for key account customers and in specific customer situations.
- Working with the Logistics team to improve logistic related improvements for the market
- Working with the parts and fulfilment team related to parts requirements specific to Nigeria.
- Contributing to performance reviews with the Executive, Country leadership and Sales teams on Operational performance in the market and any targeted improvement plans and corrective actions.
- Identifying potential opportunities for Services Sales and Upsell.
- Supporting Premier and Premium Services delivery by working and coordinating with the concerned teams.
- Assisting with resolving customer complaints and ensuing they are centrally logged and directed to the correct team.
- Supporting resellers, distributors, and internal Lenovo sales teams in the Market.
Position Requirements:
- Minimum 5 years’ experience in a senior service-delivery role managing a network of service partners.
- Able to understand business finance and KPI measurements.
- PC / Tablet Technical knowledge.
- Good understanding of typical Services and Warranty legal terms and conditions of specific region.
How to Apply:
Qualified and interested candidates should apply through
Wema Bank Plc: Business Process Analyst
Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
Job Details:
Location: Lagos, Nigeria
Job Type: Full-time
Specialization(s): Business Process Analysis/ Business Process Re-Engineering.
Application Deadline: 30th June, 2022.
Job Summary:
- The ideal candidate would be in charge of Identifying business process improvement opportunities and developing improved future state processes.
Job Description:
- Partner with business stakeholders to understand and prioritize business goals and information needs.
- Collaborate with Business users and IT to create the Business Requirement Documents, user stories and other documentation that guide application development efforts and ensure successful implementation of business requirements.
- Understand the risks, assumptions, and dependencies associated with the process and communicate impacts on time/scope/budget.
- Work closely with the development team to ensure requirements are accurately mapped and suitable for development.
- Facilitate end-user training and pre- go live arrangement.
- Prepare user guides, SOPs and other documentation that aid knowledge management.
- Manage post-go-live support, issue resolution and process adoption.
- Monitor and measure process performance to ascertain the delivery of improvement objectives..
- Manage project engagements across all levels from initiation to closure.
- Conduct stakeholder engagement sessions and focus group interviews to elicit requirements.
- Conduct benchmarking, comparative analysis and impact analysis to ensure integration of business case/requirements across the enterprise.
- Identify business process improvement opportunities and develop improved future state processes.
- Document and manage changes to requirements and business needs.
- Coordinate User Acceptance Testing and ensure alignment of developed application with business objectives.
- Work with Process Designers during the design and development of the processes.
- Provide ongoing support to resolve problems and fulfil service requests for process improvement.
Qualifications:
- BSc in any related field
- 3-5 years of experience as a Business Process Analyst in a financial institution
- Basic knowledge in generating process documentation
- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools.
How to Apply
Interested and qualified candidates should apply through:
Wema Bank Plc: Business Process Analyst
Lonadek Exploration and Production Limited: Customer Service Representative
Lonadek Exploration and Production Limited provides specialized Engineering IT solutions and support to, but not limited to, the oil and gas industry. We apply multi-discipline skills and innovative ideas.
Job Details:
Job Title: Customer Service Representative
Location: Ketu, Lagos
Employment Type: Full-time
Application Deadline: 8th July, 2022.
Applicants must reside in Lagos or be available in Lagos for interviews
Job Description:
- A customer service representative will manage customer queries and complaints.
- Process orders, modifications, and escalate complaints across a number of communication channels.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
Requirements:
- High School Diploma, (OND, HND, B.Sc), general Education Degree or its equivalent.
Required Skills/Experience:
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
How to Apply
Interested and qualified candidates should send their CV to: Hrfemi.Lonadek@gmail.com cc: ddsunlola.hrfemi@gmail.com using the Job Title as the subject of the mail.
Sonia Foods: Territory Sales Manager
Sonia Foods Industries is one of the leading tomato products processing factories in West Africa. The company produces Tomato Mix, Peppe & Onion Tomato Seasoning Mix, Curry Powder and Thyme Leaves, under the brand name Sonia.
Job Details:
Location: Trade Fair, Lagos
Employment Type: Full-time
Application Deadline 30th June, 2022.
Job Description:
The ideal candidate should be able to develop and modify customer frequency plans as needed in advancing primary and secondary sales.
Responsibilities
- Managing, training, and providing overall guidance to the sales merchandiser of an assigned territory.
- Setting reasonable sales targets to be achieved by the sales team.
- Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.
- Carrying out both primary and secondary sales.
- Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.
- Developing and sustaining long-term relationships with customers.
- Implementing a sales management process to assist the sales team in identifying and prioritizing key customers and prospects.
- Collecting customer feedback and providing updates to senior management.
- Meeting potential and existing customers within an assigned sales area to present company offerings and build brand awareness.
Qualification/Experience:
- Candidate must possess at least B.Sc., HND in Marketing, Business Administration, Management, or equivalent.
- 5-8 years of relevant working experience in the FMCG Proven sales experience; sector-specific sales experience is preferred.
- Outstanding negotiation and consultative sales skills.
- Effective communication skills.
- Exceptional customer service skills.
- Previous experience in the territory is required.
- Proven track record of meeting sales quotas.
- Proficient in all Microsoft Office applications.
- Excellent management, leadership, and organizational skills.
- Strong analytical and problem-solving skills.
How to Apply:
Interested and qualified candidates should send their CV to: careers@blumenigeria.com using the Job Title as the subject of the mail.
Coca-Cola HBC: Nigeria Audit Manager
The Coca-Cola Company is the world’s largest beverage company and operates in more than 200 countries. Coca-Cola HBC (Coca-Cola Hellenic Bottling Company) is a bottling partner of The Coca-Cola Company. Coca-Cola HBC is headquartered in Zug, Switzerland and has a premium listing on the London Stock Exchange and secondary listing on the Athens Exchange.
Job Details:
Job ID.: req34398
Location: Iddo, Lagos
Job Description:
- To provide risk-based and objective assurance advice, and insight to the Group Audit & Risk Committee, NBC Board, Executive Leadership Team, and NBC Senior management as to whether the framework of risk management, including its Internal Control Framework, is operating effectively in every function of NBC.
Responsibilities:
- Design the annual audit plan to meet the risks of NBC and agree with the Head of Corporate Audit.
- Plan and conduct audits to assess controls, operational efficiencies & compliance with selected policies, procedures & regulations in accordance with the annual audit plan.
- Ensure that the audit activity is of high quality and in conformance with the IIA Standards and the CAD Operating Handbook.
- Provide support and guidance to the Team with clarity on deliverables and expectations.
- Lead the delivery of high-quality financial and operational audits across NBC.
- Prepare and communicate the basis, related risk assessment and timing of the audits/ projects to Senior Management.
- Ensure knowledge sharing for the development of the team skillset and transfer of best practices.
- Ensure that preliminary observations are written, propose recommendations and agree / align with management actions for all issues raised.
- Contributes new ideas, and intelligently partake in team discussions and active participation in the audit meeting.
- Align the audit objectives to the annual audit plan.
- Resolve audit problems that occur & provide recommendations for corrective actions.
- Plan, coordinate, execute and report on time for each assignment.
- Internal audit function strategy for Nigeria executed, implemented, and delivered as agreed with Head of Corporate Audit.
- Ensure that the audit activity is performed in a manner to achieve the audit engagement objectives.
- Liaise with the other Area Audit Managers to deliver a harmonized audit approach across all areas.
- Prepare, submit & manage the department budget, approval of expenses incurred by the team.
Educational Qualification:
- Minimum of HND / University Degree Level education in Accounting, or Finance related subject.
- Accounting /auditing related professional qualifications such as at a minimum ICAN, ACA, АССА.
- Additional, CIA, CFE, CISA or equivalent qualifications desirable.
Experience:
- 10 years of experience in an audit leadership position, demonstrating high proficiency in financial and comprehensive auditing, risk management and people management.
- Understand tactical requirements, full knowledge of functional strategy
- Familiar with a variety of the field’s concepts, practices, and procedures.
- Industry / business knowledge
- Sound Accounting and Business Knowledge
Skills:
- Excellent command of the English Language.
- Advanced leadership skills and ability to comfortably liaise and build relationships with key / senior stakeholders.
- Good communication & inter-personal skills.
- Computer literate-Working knowledge of SAP and MS Office.
- Administrative and time management skills.
- Understand financial impact of decisions.
- Ability to read and interpret financial and business data..
- Strong presenter & communicator, able to make effective formal and informal presentations.
- Delegation and resource management.
- Good report writing skills.
- Process improvement skills
How to Apply:
Interested and qualified candidates should:
Click Coca-Cola HBC: Nigeria Audit Manager to apply.
AjoCard: Finance Manager
AjoCard is a fintech company that makes it easy for consumers to operate digitally. The company has designed, built, and launched technical solutions to reduce the friction in everyday financial transactions, whether it is to improve savings for everyday consumers removed from financial services, or banked consumers without access to their financial transaction platforms due to location. AjoCard enables these transactions everywhere using a combination of technology (such as software and mobile POSs) and expanding agency platforms.
Job Details:
Job Reference: K7CEKTYS1O
Location: Lagos (Onsite)
Employment Type: Full-time
Salary: N4,800,000 – N8,400,000 Annually.
Job Responsibilities:
- Analysis of Asset and Liabilities of a microfinance bank (MFB).
- Reconciliation and analysis of MFB Portfolio at Risk.
- Reconciliation and analysis of Overdraft and linked deposit accounts.
- Reconciliation and analysis of Loan Customers balances.
- Posting, if necessary, adjustments into financial records..
- Reconciliation and analysis of Bank Accounts.
- Reconciliation and analysis of Total Deposit
Qualifications:
- University Degree in Finance, Accounting, Business Management or other related fields.
- 3 – 5 years solid Finance / Accounting experience in a microfinance institution or a bank.
Experience::
- Must have experience working at a microfinance bank (MFB) in the finance/accounting role
- Must have solid knowledge of Financial Accounting and Proficient use of BankOne application
- Have experience in financial reporting, analysis and reconciliation.
Skills:
- Professionalism and integrity,
- Detailed oriented,
- Dependability, requiring minimum supervision.
- Strong analytic skills.
- Good communication skills: written and spoken.
How to Apply
Interested and qualified candidates should:
Click AjoCard: Finance Manager to apply.
Royal Exchange: Social Media Manager
Royal Exchange can be said to be the beginning of insurance in Nigeria and today, has one of the largest branch networks in its sector with 16 branches and four (4) business directorates nationwide.
Job Details:
Location: Lagos
Employment Type: Full-time
Salary: N100,000 – N120,000 Monthly.
Applicants must Reside in Mainland, Lagos
Application Deadline 30th June, 2022.
Job Responsibilities:
- Perform research on current benchmark trends and audience preferences.
- Design and implement social media strategy to align with business goals.
- Set specific objectives and report on ROI.
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
- Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout).
- Suggest and implement new features to develop brand awareness, like promotions and competitions.
- Stay up-to-date with current technologies and trends in social media, design tools and applications
- Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
- Monitor SEO and web traffic metrics.
- Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.
Qualification:
- Candidates should possess a Bachelor’s Degree / HND with 1 – 5 years experience.
How to Apply:
Interested and qualified candidates should send their CV with a Valid phone number and Email to: royalexchangemicro@gmail.com using the Job Title as the subject of the email.
Dangote Group: Purchasing Officer
Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.
Job Details:
Job Reference: Procurement 001
Location: Obajana, Kogi
Employment Type: Full Time
Department: Operations
Job Summary:
Effectively manage and coordinate the procurement of goods and services in accordance with the set procurement guidelines and procedures.
Key Duties and Responsibilities:
- Sourcing and procurement of goods works, and services in accordance with good procurement practices and laid down procedures and guidelines.
- Preparation of solicitation documents and inquiries for goods works, and services in liaison with user departments and undertaking the appropriate bidding process.
- Ensure materials and services supplied meet established standards, survey markets for the latest trends in prices, availability, delivery, and quality, and ensure that applicable policies, practices, and procedures are understood and complied with by suppliers.
- Monitor and report on supplier performance, noting current and/or potential issues and/or inefficiencies, and assist with contract/purchase order modifications.
- Assess all vendors/suppliers and ensure that they meet the minimum requirements to be on the suppliers’ list. This also involves conducting supplier premises visits to monitor and evaluate supplier standards.
- Preparation of bid evaluation reports, contracts, and other related procurement documentation.
- Contract management and expediting of orders to ensure timely delivery and processing of payments.
- Maintenance of sound Procurement records and preparation of procurement status reports.
- Collaborating with user department and preparation of procurement plans to ensure timely provision of goods and services.
Qualification & Experience:
- Degree in Mechanical / Electrical Engineering, Business Administration or Purchasing and Supply.
- Minimum of 3 years of work experience in procurement.
Skills:
- Proficient in MS Excel/Word/PowerPoint.
- Ability to accurately prepare daily, weekly, monthly, quarterly, and annual reports.
- An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
- Experience with SAP.
- Experience in working with a manufacturing /Cement industry.
Benefits:
Private Health Insurance
Paid Time Off
Training & Development.
How to Apply:
Interested and qualified candidates should:
Click Dangote Group: Purchasing Officer to apply.
Nokia: Mobile Network Account Manager – Airtel
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network.
Job Details:
Job ID.: 22000006HF
Location: Lagos
Department: Sales
Field: CX Customer Experience
Location: Nairobi or Lagos (involves frequent travel for the meetings with Airtel affiliates)
Job Description/Summary:
- The Mobile Network Account Manager is to provide in-depth Sales leadership and expertise to, develop and nurture Mobile Network Solutions in one of MEA Key Group Accounts.
- The Sales Account Manager will use deep solution selling expertise to position, sell and grow the footprint of MN portfolio in Airtel Group, and develop trusted relationships with C-level decision makers of Airtel across all of its operations in MEA region.
Job Responsibilities:
- Engage and build relationship with C and C-1 Level in our customer organizations.
- Strong background in fronting customer engagement in pre-sales/delivery role. Deep understanding of customer’s business challenges (not just technology challenges) and customer business both consumer and enterprise.
- Strong ability to get hands on with customer workshops, develop content and lead the teams across functions in a customer engagement.
- Lead CSP customer facing technical engagements, understanding customer business, technical and operational pain points, requirements and KPI’s (use cases, integration points, etc.) and provide subject matter expertise on complex cross-domain solutions.
- Develop deep understanding of key technology trends (standards, industry events, etc.).
- Establish trusting relationship with customers C-level technical decision makers, to align on technology needs and roadmaps and identify cross-selling/up-selling opportunities for Nokia.
- Lead discussions on technical requirements and gaps with Product Managers and System Engineers to ensure customer commitments can be met, during pre-sales engagements and to make sure products and services roadmap align with Market customers’ long-term needs.
- Collaborate with the broader NOKIA and partners to design joint solutions and support joint sales engagements.
- Strictly adhere to the published NOKIA
- Complete all administrative assignments comprehensively and on-time.
- Represent NOKIA in a professional and an ethical mannerBe able to understand the financials of the business and be a true partner for market leader in driving Order Intake.
- Have strong understanding of sCRM Forecast Category and Sales Phases and brutal in ensuring pipeline development is on-going round the clock.
- Have strong collaborative mindset and be able to partner with Market Services in all aspects of business.
- Bring and maintain technical expertise in MN CSP products and solutions and in Nokia end-to-end solutions involving CSP products.
- Travel to customer meetings and related business activities can be up to 2 to 3 days a week in assigned territory.
- Lead technical discussions with other Nokia Business Groups and 3rd parties to provide adequate E2E solution to customers. Document end-to-end architecture including Nokia and 3rd party products, associated interfaces and any adaptations needed, to guide the pre-sales engagement and offers.
- Support the wider sales team including sales in CX in complex technical discussions and solutions/architecture to present to customers.
- Participate in periodic reviews with Product Managers and Global teams to align on Market technology trends.
- Guide offer solution strategy (product and services) for complex cross-domain offers, working with domain pre-sales specialists as required, and leading transfer of solution sold for deals to delivery teams Collaborate with the broader NOKIA and partners to design joint solutions and support joint sales engagements.
Qualification:
Master level education in Electrical Engineering, Software Engineering, Computer Science or Telecommunications Engineering.
Experience:
- Minimum of 15 years of work experience in account management, CSP sales, pre-sales.
- Detailed knowledge of products within Nokia’s or equivalent Mobile Network products .
- Intimate technical knowledge of telco networks (Mobile, Fixed & Core)
Skills:
- Excellent English verbal and written communication skills required.
- Ability to discuss detailed technical issues with customers and management.
- Strong interpersonal capabilities and customer intimacy.
- Creative ‘out of the box’ thinker.
- Exceptional work ethic, the ability to work independently, self-motivated, driven and a strong desire to succeed.
How to Apply:
Interested and qualified candidates should:
Click Nokia: Mobile Network Account Manager – Airtel to apply
Meta (Facebook): Reseller Solutions Manager
Facebook is a corporation and online social networking service
Job Details:
Location: Lagos and South Africa
Job Description:
- The Reseller Solutions Manager for Meta’s Sub Saharan Africa team is a strategic and enthusiastic solution-driver who puts our channel partners at the core of everything we do.
- This is an outstanding opportunity to manage our partners to drive business growth for Meta, serve as a consultative product expert, and lead media planning, strategy and measurement to our partners.
- This role is responsible for building capability of partners around Meta products and solutions, enabling them to be our extended sales force in the local market to scale business for Meta.
- Success in this position requires strong presentation, consultative sales and analytical skills, focus on solution, excel at working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.
Job Responsibilities:
- In partnership with Reseller Partner, identify, create, and implement marketing solutions grounded on achieving business goals for our advertisers (clients and agencies).
- Serve as external product consultant educating Reseller Partner teams and advertisers on product solutions and driving product adoption.
- Use data and insights to guide strategy and implementation of Meta solutions.
- Manage, guide and steer the Reseller Partner and its outreach to advertisers (e.g. clients, media agencies, marketing partners, etc.) and mutually drive their business growth to meet quota and KPI’s and collaborate with a diverse group of internal cross functional teams (XFN).
- Develop relationships with key stakeholders and be a trusted partner to our Reseller Partner.
- Enable Reseller Partner and advertisers to elevate core capability and accelerate business transformation with talent and martech development to sustain long-term business excellence.
- Enable Reseller Partner and advertisers to achieve operational excellence including and not limited to system debug, troubleshooting, ads review and case escalations.
- Guide Reseller Partner teams to educate, advise and influence advertisers and partners to follow Meta platform policy and sustain a healthy revenue growth.
- Partner, oversee and enhance overall reseller business and operational efficiency.
- Manage complex work streams with internal cross-functional partners and product teams.
- Guide media and creative strategy, planning, and implementation of campaigns to deliver against KPIs.
- Outline and oversee measurement strategy, tracking, and results delivery.
- Identify optimization opportunities for improving performance.
Qualifications:
- 7+ years experience working directly with marketing, media, consulting, and/or companies with channel partner relationships, with demonstrated leadership experience.
- Advertiser account management skills preferred.
Experience:
- Be effective and creative in problem-solving, with capable decision-making and prioritization skills.
- Experience in working effectively with XFN teams and all levels of management.
- Ability to manage complex work streams while maintaining strict attention to details.
- Ability to communicate, collaborate and work effectively on a team.
- Ability to confidently present to external clients.
- Ability to work under pressure and meet tight deadlines, where necessary.
- High intellectual curiosity and hunger to learn in an ambiguous environment.
- Advanced Excel skills and experience with data analysis, feel comfortable leveraging data to optimize solutions for partners.
Skills:
Understand our value and interested in building communities.
Fluent in English
Preferred Qualifications:
Method of Application:
Interested and qualified candidates should apply through Facebook on Meta (Facebook): Reseller Solutions Manager
Coronation Insurance Plc: Digital Sales Team Lead
Coronation Insurance Plc has been in operations for over half a century, offering a comprehensive range of insurance coverage. Wapic has built a strong franchise in the largest economies in Sub-Saharan Africa and operates two subsidiaries; Coronation Life Assurance Limited and Coronation Insurance (Ghana) Limited. The Company has a history of delivering efficient and transparent insurance solutions to discerning clients; a culture reflective of the strength and leadership which underpins the company’s foundation.
Job Details:
Location: Lagos
Reports to: Divisional Sales Manager
Duties & Responsibilities:
- Responsible for the management and growth of digital sales in the company.
- Create digital sales programs, promotional packages and integrated marketing solutions for the client.
- Develop and lead implementation of organization-wide business development strategy.
- Take lead role in business development activities for top clients and partners.
- Ensures channels (physical or digital such as mobile, web, physical branch, human-centered virtual channels etc.) are maintained and operationally available to provide services
- Direct digital sales forecasting and performance budgets in line with corporate requirements.
- Maximize client revenue opportunities through upselling and incorporation of digital services.
- Evaluate organizational capability to respond quickly to consumer demand for products and/or services based on research outcomes.
- Educate customers on the digital products and services offered by the company.
- Develop channel strategy to increase the company’s market share..
- Develop techniques to engage customers through digital platforms, digital marketing mediums, and their characteristics.
- Apply relevant content creation guidelines across digital marketing channels.
- Evaluate the benefits and limitations of different digital marketing channels.
- Draw insights from marketing analytics and generate leads.
- Present sales, expenses report and realistic forecasts to the management team.
- Understand the principles for deploying an omnichannel approach that ensures consistent customer experience across Coronation’s distribution channels.
Qualification:
A Bachelor’s degree in Insurance, Marketing and Finance or equivalent.
Professional certification in Insurance, sales, marketing or any relevant field.
Experience:
Minimum 8 years of prior experience in Insurance Sales-related roles.
Skills:
- Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, and technology trends.
- Must be a data-driven marketer with background in B2B or B2C campaign planning and execution.
- Knowledge of current digital advertising platforms, social media advertise and email marketing
- Hands on experience with SEO/SEM, Google Analytics and CRM Software
- Good team player
- Ability to work well under pressure
- High attention to detail e.g. proofreading, spelling and grammar.
- A creative mind with exciting ideas for content and strategy
- Good communication and organizational skills
- Analytical skills to regularly test & learn, interpret campaign data and metrics
- Time management skills.
Method of Application:
Interested and qualified candidates should forward their CV to: careers@coronationinsurance.com.ng using the position as subject of email.
Jumia: Customer Service Workforce Manager
Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
Job Details:
Location: Nigeria
Job Type: Full-time
Responsibilities:
- The Workforce manager will report to the Head of Customer Service with the primary responsibilities of leading the contact center planning and staffing process.
- Ensures contact center and staffing models include accurate, updated information. Captures reports on historical statistics (service level, occupancy, forecast accuracy, etc.) and provides root-cause analysis and business impact analysis for all performance variances.
- Oversees the existing Workforce Management (WFM) Platform utilized for forecasting, scheduling, tracking, monitoring and reporting the daily/monthly call center statistics to include volumes, schedule adherence and service level achievement.
- Help drive continuous improvement to increase productivity, accuracy, and improve case management staffing levels.
- Develop policies that impact workforce positively and work with operational staff to ensure communication of these policies and procedures are adhered to.
- Identifies the contact volume trends and averages on a monthly, quarterly, and seasonal basis.
- Develop reporting processes, dashboards and presentations for reporting needs.
- Utilizes workforce management software and various internal data sources to accurately forecast contacts – both short and long-term – and determine staffing requirements.
- Accountable for timely delivery of agent schedules developed by self or workforce analysts.
Qualification:
Candidates should possess relevant qualifications.
How to Apply:
Interested and qualified candidates should click Jumia: Customer Service Workforce Manager to apply.
British Council: Accounts Payable (AP) Accountant
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
Job Details:
Locations: Lagos and Port Harcourt, Rivers
Department: Finance
Contract Type: Locally Engaged
Duration: Indefinite
Pay band: 4
Salary: NGN6,154,368.00 (per annum).
All applicants should have a pre-existing legal status to live and work in Nigeria.
Please note if you have applied and been declined for this role in the last 6 months, you are unfortunately ineligible to apply
Application Deadline: 14th June, 2022 by 11:59 PM South Africa time.
Job Description & Summary:
- British Council seeks an enthusiastic and professional Accountant to manage its accounts payable processes across operations in Nigeria
- The role is accountable for the operational management of British Council Nigeria’s Accounts Payable activities.
- Focusing on timely, accurate, complete payables management in line with internal organisational requirements and external regulatory standards, while acting as a trusted partner to the business delivery, operations, and support teams.
- This role supports the Senior Financial Accountant with the end-to-end payables management process across the operation, including Management of vendor balances and vendor accounts, support financial services delivery in Abuja and Kano offices, management of all Accounts Payables controls in line with Period End closure (PEC), Financial Control and Compliance Framework (FCCF), and Year End closing process, etc.
Responsibilities:
- Manage end to end Accounts Payables activities and processes in Nigeria while ensuring accuracy and completeness of vendor accounts and balances.
- Act as one of the key finance business partners across operations in Nigeria.
- Ensure compliance with key Accounts Payable controls in line with internal Period End Closure checklists, Quarterly Financial Control and Compliance Framework (FCCF) report, etc
- Management of payroll payment and related processes.
- The organisation requires the financial function to have a level of commercial finance acumen as we expand our income generating activities, streamline our portfolio and target more partnership income. As a result, the role holder will also contribute in driving income target / performance.
- The organisation requires the financial function to have a level of commercial finance acumen as we expand our income generating activities, streamline our portfolio and target more partnership income. As a result, the role holder will also contribute in driving income target / performance.
- Management of fixed assets and inventory records.
- Close engagement with procurement and other Business support function to drive innovation and improvement in the P2P processes and systems.
- The finance function has gone through several change programmes, and the post holder will play a key role in sustainability and achieving desired results of the changes and improvement projects, especially those that are Accounts Payable related.
Qualification & Experience:
Qualified accountant – ACA and ACCA – with a minimum of 3 years post-qualification experience in accounting and finance and similar role.
Good and demonstrable knowledge of P2P and AP.
Bachelor’s Degree in any field
Experience working with the Big 4 audit firms.
CGMA, CIMA, CITN, etc.
Practical exposure to SAP.
Skills:
- Proficiency in Microsoft Excel.
- Experience of an ERP system.
- Good knowledge and understanding of transaction taxes – e.g. VAT and WHT.
- Fluency in written and spoken English
- Strong interpersonal and communication skills
- Strong analytical and time management skills
- Attention to detail and data entry skills.
- Excellent written and oral communications skills
- Demonstrates high level of understanding in all areas of the finance and accounting function.
How to Apply
Interested and qualified candidates should:
Click British Council: Accounts Payable (AP) Accountant to apply
Airtel Nigeria: Service Assurance Lead
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Job Details:
Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level
Job Summary:
- The role ensures support on the end-to-end management of KYC data base by ensuring strict adherence to regulatory requirements on new customer acquisition. It also seeks to ensure time-to-time review and seeking ways of enhancing complete registration of Airtel customer base.
- The role ensures continuous optimization and improvement of business processes towards achieving excellent customer experience.
- It identifies, highlights and addresses customer pain through CSD processes improvement, Voice of the customer initiatives and Knowledge portal management. It, also, ensures maintenance and tracking of Quality of Service KPIs records and performance to guarantee regulatory compliance. Owns the VOC process of the organization.
- It ensures complete cycle of service assurance in all the regions in Nigeria while ensuring costs and time savings for the organization.
Responsibilities:
Business KYC Management (GADs Support Function):
- Consolidation of Agile and Seam fix registration data from IT: Manual collation of data from both data base and mapping them to zones and managers, isolating group registrations before 5am daily for audit compliance check).
- Daily customer registration management for compliance audit.
- CX agile DB creation & management: Create and update CX agile DB version since access IT Agile DB was still in development stage).
- Non-compliant daily barring.
- Incomplete registration barring.
- Incoming traffic no reg barring.
- Pre-reg barring & compliance barring report.
- Compliance reporting and barring management: Various levels of barring listed below is managed to avoid business compliance exposure).
- Monthly GAD no KYC compliance management
Quality of Service KPI Measurement, Reporting and Record Keeping:
- Work with relevant teams in CSD to implement Quality of Service KPI performance measurement/management systems.
- Coordinates the measurements of Customer Service KPIs according to the regulator’s stipulated Measurement Method.
- Works with the regulatory department to ensure they submit measured KPIs to regulator(NCC) and ensure availability of real-time performance data from the performance measurement or management systems.
- Coordinates timely publishing of measured KPIs, with the content and formats prescribed in Regulation of the Quality of Service Regulation, 2012 or as may otherwise be directed by the regulator and the organization.
Audits & QMS(Quality Management System) Awareness:
- Drives the approved process awareness and adherence culture in the assigned function guides and Support the Audits vertical and facilitate audits to drive process compliance across functions
- Ensures closure of issues raised out in audits .Also drives control excellence program along with Internal Audit team to proactively identify and close gaps in assigned function.
Process Design and Reengineering:
- Captures the VOC from the function and work in consultation with BPR team lead for Process and Policy Design and Reengineering, Designing SOPs and Check sheets, monitors and reports process KPI performance.
- VOC Suites & CSAT Research/Survey:
- Involves in survey and competition intelligence functions in all the regions in Nigeria in order to drive improvement actions towards better CSAT scores in the industry and make ANG the number one player.
- Conduct monthly product( Voice, Data & VAS) user experience assessment in all regions to ensure no revenue leakage and excellent customer experience.
- Coordinate the process for senior management staff to capture customer(HNIs) feedback in order to identify and address customer pain points.
- Follow through on all identified VOC issues and ensure resolution.
- Coordinate monthly survey amongst customers in all regions to find their service experience in different regions.
DB Management Kyc & Reports (GADs support Function):
- CX KYC recon base management: Business source of KYC registration data.
- KYC non-compliance(barring & recovery) DB management: Daily barring of flagged non-compliant numbers, sms sent to such numbers for possible recovery and unbarring. These data maintenance and daily update).
NCC ESCALLATION BASE
GAD Inactivity Data base: Daily GAD is received from Marketing and loaded into inactivity DB to enable us report on the Nigeria Performance to the group daily)
Weekly and Monthly performance reports: This informs detailed data interpretation and action).
FIELD SUPPORT (GADs support Function):
Non-active provisioning escalations: Issues involving mismatched provisioning, is resolved through detailed investigation and correction for customer satisfaction.
KYC barring escalation support: Cases ranging from failed automatic unbarring of customer line due to KYC is handled manually).
Opco Monthly Tracker report: Nigeria opco data source in terms of KYC compliance governance and inactivity base management).
MD certification sign-off.
NCC non-compliant Data management: Weekly confirmation and reporting of recovered msisdn from the regulator escalated base to avoid compliance exposure and sanction.
Manual system name change update.
Sim swap data verification and support.
Group DAILY KPI report.
Educational Qualifications & Functional / Technical Skills
- Bachelor of Science in any Social Science
Relevant Experience:
Minimum of 8 years of experience in telecom industry, out of which 3 years must be in customer service with exposure to quality and service assurance management.
Skills:
- Excellent Interpersonal management skill.
- Negotiation and influencing skills.
- Good Team spirit.
- Highly Detailed.
- Planning and coordination.
- Decision making.
- Analytical skills.
How to Apply
Interested and qualified candidates should:
Click Airtel Nigeria: Service Assurance Lead to apply
Promasidor: Learning and Development Coordinator
Promasidor, an African company proud of our heritage and totally committed to the continent. We manufacture, market and sell unique brands which bring practicality and pleasure to millions of consumers across Africa.
Job Details:
Location: Lagos (On-site)
Job type: Full-time
Job Description & Summary
To plan and manage all learning activities and developmental needs with a focus of strategic alignment and assist the head of HR in maintaining the industrial relations climate of Promasidor.
Responsibilities:
- Develop and implement learning strategies, policies, programs and procedures.
- Implement an e-learning strategy for Promasidor.
- Ensure the filing of all trainings with ITF for approvals and the ITF reimbursement process.
- Manage the training budget for PNG and ensure cost savings.
- Implement employee relations strategies to foster good employee relations within PNG.
- Monitor and advise managers in the employee disciplinary process.
- Engage with union operatives on matters arising.
- Assist with negotiations and proactively respond to requests
- Oversee the coordination of Food Handlers Tests for employees..
- Manage assigned 3rd party outsourcing firms to ensure effective service delivery..
- Implement various learning initiatives companywide (coaching, Job shadowing, etc.).
- Prepare annual training plan for Promasidor based on skills gaps identified by appraisals and develop training needs analysis..
- Responsible for the internal learning policy and tracks internal learning interventions including new employee orientation & on-boarding, departmental learning sessions, employee developmental plans and cross departmental trainings.
- Supervise the daily activities of learning interventions when they arise.
Education & Experience:
Bachelor’s Degree / HND Social Science, Law or related course or its equivalent.
At least 5 years’ experience in similar role preferably in the manufacturing industry.
Knowledge & Skills:
- Good Interpersonal Skills
- Nigerianlaborlaw
- ITF Act.
Personal Attributes:
- Negotiating
- Analytical
- Interpersonal Skill
- Relationship Management
- Decision Making.
How to Apply
Interested and qualified candidates should:
Click Promasidor: Learning and Development Coordinator to apply
Note: Candidates should attach their CV in PDF only
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